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What is a hosted phone system?

July 27, 2020

Essentially, by adopting a hosted phone system you are embracing a flexible business approach, whereby phone calls can be answered anytime, anywhere, so long as there is a stable internet connection. This is an ideal setup for remote working.

How does it work?

Okay, so you know that hosted phone systems need an internet connection to function, this is because your phone system is effectively located in the cloud.

The cloud, a term that can strike fear into the souls of many. What is it? How to store things on it? How do I get things off it? Will it leak my personal information?

Let’s clear this up, the cloud is not a physical entity, the cloud is simply a term used to describe storing and accessing data via the internet, instead of your computer’s hard drive. A hosted phone system refers to a phone system that is hosted on the cloud, rather than on a physical piece of hardware.

This cloud-based phone system can be accessed from anywhere, this makes hosted telephony a business asset with regards to scalability.

What are the benefits?

A hosted phone system offers businesses a wide range of benefits, one of which being its scalable nature, as just discussed.

Monetary savings

Hosted telephone systems generally tend to be less costly. Costs such as physical equipment are eliminated in switching to a virtual, hosted phone system.

In addition to this, hosted phone systems can remove the need for office premises rent, offering smaller businesses the ability to work from home and maintain a professional pretence for clients.

Traditionally, hiring new employees might require further equipment be purchased. These administrative costs are removed when using a hosted system, and setting up additional users is quick and easy. Your business benefits from the ability to increase, or decrease, capacity without equipment concerns.  

Increased productivity

Hosted phone systems allow phone calls to be made anytime, anywhere. This creates complete staff flexibility. Staff are able to complete business obligations remotely, this flexibility means staff can work from home when needed, resulting in less sick/holiday days and increased business productivity.  

Wide variety of business features

Businesses that opt for a hosted telephone system will benefit from a wide variety of features, these include call transfers, conference calling, voicemail with email integration, caller ID and many more.

Traditionally, these features are available with conventional phone systems at an extra cost, whereas hosted systems supply them at no additional charge.

What are the drawbacks?

As with anything in life, a hosted telephone system is subject to a few drawbacks. One of these drawbacks is interference, hosted systems that rely on internet connection can experience interference or loss of connectivity should the internet connection fail.

In addition to this, hosted phone systems might require a contractual bind between your business and service provider. These monthly rental charges might be fixed, but usage charges remain. Although, you might argue these costs are balanced by the ongoing support and upgrades.   

Hosted telephony providers

JJ Comms are telecommunications specialists, we have been providing business telephone solutions across South Wales and The West for over 10 years.

You can rely on our team of expert engineers to provide smooth, painless installs and continued, unaverred support.

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